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AI customer service agent for chat and email
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Gladly
Customer service platform with AI agents
Quick facts
| Category | AI Customer Support |
|---|---|
| Official website | gladly.com |
| Listed on allAilists | Added November 2026 |
| Alternatives on this site | 50 in AI Customer Support |
What Gladly is for
Gladly is one of 51 tools in our AI Customer Support list. Customer service platform with AI agents.
Customer support AI answers tickets and chats, assists human agents and finds gaps in your help centre. Results depend heavily on how accurate and complete your knowledge base already is.
What to check before choosing Gladly
- Measured resolution rate in your own test, along with how that vendor defines it.
- Smooth handoff to a person, with full context attached.
- Pricing per resolution or per seat, modelled against your real volume.
A business may be held responsible for what its bot tells customers. Keep clear escalation paths, and restrict refunds, policy and account changes.
Gladly alternatives
Other AI Customer Support worth comparing with Gladly:
Zendesk AI
AI agents and copilots for support
Sierra
Conversational AI agents for customer experience
Decagon
AI agents for customer support
Rasa
Conversational AI framework
Crescendo
AI-native customer experience outsourcing
Hiver
Gmail-based helpdesk with AI
Lorikeet
AI concierge for complex customer support
See all 51 AI Customer Support →
Frequently asked questions
What is Gladly?
Gladly is listed in our AI Customer Support directory. In short: Customer service platform with AI agents. The official website is gladly.com.
What are the best alternatives to Gladly?
Popular alternatives in the same category include Intercom Fin, Zendesk AI, Sierra, Decagon and Rasa. See all 51 AI Customer Support to compare more options.
Is Gladly free?
allAilists does not track prices, because AI plans change often. Check the pricing page on gladly.com for current free plans, trials and limits before you sign up.
Is Gladly safe to use for work?
Before using any AI tool for client or company work, read its privacy policy and terms, check whether your data is used for training, and confirm who owns the output. A business may be held responsible for what its bot tells customers. Keep clear escalation paths, and restrict refunds, policy and account changes.
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